• What kind of power source is needed?

    A STANDARD POWER OUTLET IS REQUIRED.

    UP TO 9 LETTERS CAN BE ON ONE CIRCUIT / STANDARD POWER OUTLET* (*EXCEPTIONS INCLUDE OLDER BUILDINGS / VENUES WITH LOWER AMOUNTS OF POWER)

    10+ LETTERS REQUIRE 2 STANDARD POWER OUTLETS ON SEPARATE CIRCUITS

    LIT LETTERS IS NOT RESPONSIBLE FOR INSUFFICIENT, BROKEN OR DAMAGED POWER SOURCES PROVIDED BY YOUR VENUE/BUILDING OR HOME. POWER MUST BE TESTED AND APPROVED PRIOR TO USE

    LIT LETTERS USES 10W OR 15W BULBS IN ALL OF OUR PRODUCTS. WE CAN ASSIST THE CUSTOMER IN DETERMINING IF ONE OR TWO CIRCUITS WILL BE REQUIRED FOR THE SETUP BASED ON IT’S SIZE AND PRODUCTS ORDERED

  • DOES LIT LETTERS PROVIDE APPROPRIATE EXTENSION CORDS AND EQUIPMENT FOR MY SETUP?

    YES. WE PROVIDE EXTENSION CORDS (UP TO 150 FEET).

    IF THE SETUP IS FURTHER THAN 150 FEET FROM A POWER SOURCE, THE CUSTOMER IS RESPONSIBLE FOR PROVIDING ADDITIONAL EXTENSION CORDS AND POWER SUPPLY

    ADDITIONALLY, LIT LETTERS WILL PROVIDE EXTRA BULBS FOR YOUR DISPLAY, GAFF TAPE TO TAPE DOWN EXTENSION CORDS AND A RACK TO DISPLAY LETTERS ON TWO LEVELS* (*IF ORDERED)

  • MY SETUP IS OUTDOORS WITH NO ACCESS TO CLOSE POWER, CAN I STILL RENT AND USE YOUR MARQUEE PRODUCTS?

    YES. YOU CAN RENT A GENERATOR TO SUPPLY THE POWER FOR YOUR SETUP. IT IS THE CUSTOMER’S RESPONSIBILITY TO RENT A GENERATOR AND TO NOTIFY LIT LETTERS IF A GENERATOR IS NEEDED IN PLACE OF A STANDARD POWER SOURCE.

    YOU CAN RENT OUR MARQUEE LETTERS/NUMBERS AND CHOOSE NOT TO PLUG THEM INTO POWER (ONLY SUGGESTED FOR DAYTIME EVENTS)

  • CAN YOUR MARQUEE PRODUCTS BE OUTSIDE?

    YES, OUR MARQUEE PRODUCTS CAN BE OUTSIDE WITH THE EXCEPTION OF HIGH WIND, RAIN OR SNOW.

    LIT LETTERS CANNOT CONTROL THE WEATHER. IT’S THE CUSTOMER’S RESPONSIBILITY TO HAVE AN INDOOR BACK UP PLAN. REFUNDS WILL NOT BE ISSUED FOR ANY CIRCUMSTANCE WEATHER RELATED (INCLUDING HIGH WIND, RAIN, SNOW) IF THERE IS NO INDOOR BACKUP PLAN.

  • CAN MY SETUP BE MOVED AFTER IT’S BEEN INSTALLED?

    NO. SETUPS CANNOT BE MOVED ONCE INSTALLED. ALL SETUPS REQUIRE ONSITE CONTACT APPROVAL AND SIGN-OFF AND IF THE SETUP NEEDS TO BE MOVED PRIOR TO THAT SIGN-OFF, THAT CAN BE DONE. FOR THE SAFETY OF OUR CUSTOMERS AND TO PREVENT DAMAGE, THE SETUP CANNOT BE MOVED BY ANYONE OTHER THAN LIT LETTERS TEAM MEMBERS UNLESS APPROVED PRIOR TO THE EVENT.